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March 8 - 10   |   Ernest N. Morial Convention Center

Frequently Asked Questions

I registered for the full conference but I don’t see the Economic Summit or Managers Summit on my receipt. What do I do if I want to attend one of those as well?

The Managers Summit and Economic Summit are separate events and sold individually. You must sign up for one of those additional events in addition to your full registration product. Tickets are required for entry into these sessions.


I need update/change and existing registration. Who do I contact for help?

If you need assistance with an existing registration ie. making changes, updates, adding a session, refunds, etc. please contract our registration vendor Showcare.


Phone: (514) 228-3076


When will I receive my badge?

Badges will NOT be mailed. They can be picked up at the Registration Desk at the Ernest N. Morial Convention Center – 2nd floor, South.

Where is the conference and trade show taking place?

New Orleans Ernest N. Morial Convention Center: 900 Convention Center Blvd., New Orleans, LA 70130

How much does registration cost?
S23-Reg Prices.jpg
I am a member but the system isn’t recognizing my member ID or I don’t know my member number. What do I do?
  • Your membership ID can be found on any of your invoices.

  • Verify that you are including all numbers, including any leading zeros.

  • If you have more than one membership ID be sure that you are using the one that is currently active

  • If you can’t find your member ID or need more assistance, please email


I just joined the SSA and want to register as a member

Your company ID will be posted to our registration system within 48 hours. Please try again or email us at


What are the registration hours?

Wednesday, March 8: 7:00am – 6:00pm CST
Thursday, March 9: 7:00am – 3:30pm CST

Can I bring a child? Is there an age restriction?

No children under the age of 16 are allowed in the trade show. If you have any other questions regarding a child at the conference, please contact Carol Franklin at


Hotel Reservations

We have contracted a hotel block at the Hilton New Orleans Riverside, Two Poydras St, New Orleans, LA 70130. Reservations can be made online here.


What is the closest airport?

Louis Armstrong New Orleans Airport is about 20 mins from the Ernest N. Morial Convention Center.


What is the exhibit hall schedule?

Wednesday, March 8: 3:30 pm – 7:30 pm CST

Thursday, March 9: 11:30 am – 2:30 pm CST


Can I obtain a list of exhibitors?

To find all of the exhibiting companies, click here to view the Expo Floor Plan.


Substitution and Cancellation Policy

If you register and then are unable to attend, you may send someone in your place at no additional charge. Notify the SSA registrar in writing or by FAX (514) 289-9844 or email , as far in advance of the conference as possible. Cancellations faxed or postmarked on or before February 6, 2023, will be subject to a $75 cancellation fee per registrant ($35 for Trade Show Only registrants), with the remainder refunded. No refund will be granted for cancellations faxed or postmarked after February 6, 2023!

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