FAQ's


I need update/change and existing registration. Who do I contact for help?

If you need assistance with an existing registration ie making changes, updates, adding a session, refunds, etc.. please contract our registration vendor Showcare.

Email: ssa@showcare.com
Phone: (514) 228-3076


When will I receive my badge?

Badges will NOT be mailed. They can be picked up at Registration Desk in the Convention Center


Where is the conference and tradeshow taking place?

MGM Grand Hotel and Convention Center, Las Vegas, NV


How much does registration cost?



I am a member but the system isn’t recognizing my member ID or I don’t know my member number. What do I do?

Your membership ID can be found on any of your invoices.
Verify that you are including all numbers, including any leading zeros.
If you have more than one membership ID be sure that you are using the one that is currently active
If you can’t find your member ID or need more assistance, please email info@selfstorage.org .



I just joined the SSA and want to register as a member

We send an updated membership list weekly and more often as we get closer to discount deadlines. If you just joined, please give us a few days to get your membership ID loaded into our system.


What are the registration hours?

Tuesday, Sept. 7th: 8:00am – 6:00pm
Wednesday, Sept 8th: 7:00am – 5:00pm
Thursday, Sept 9th: 7:00am – 3:30pm



Can I bring a child? Is there an age restriction?

No children under the age of 16 are allowed in the trade show. If you have any other questions regarding a child at the conference, please contact Jen Pettigrew at jpettigrew@selfstorage.org.



Hotel Reservations

We have contracted a hotel block at the MGM Grand. Reservations can be made online here.



What is the closest airport?

McCarren International Airport (LAS) is about 10 mins from the MGM Grand,  Taxi's, Uber and Lyft are available to transport you to the hotel.



What is the exhibit hall schedule?

Wednesday, Sept 8th: 11:30am – 4:00pm
Thursday, Sept 9th: 11:30am – 3:00pm



Can I obtain a list of exhibitors

                     Yes, will we post a list of exhibitors on our website soon. Click here to see the current exhibit hall floor plan.



  
    Substitution and Cancellation Policy


If you register and then are unable to attend, you may send someone in your place at no additional charge. Notify the SSA registrar in writing or by FAX (514) 289-9844 or email SSA@Showcare.com, as far in advance of the conference as possible. Cancellations faxed or postmarked on or before August 16, 2021, will be subject to a $50 cancellation fee per registrant ($35 for Trade Show Only registrants), with the remainder refunded.

No refunds will be granted for cancellations faxed or postmarked after August 16, 2021!




Still have questions?  Contact Jen Pettigrew at jpettigrew@selfstorage.org.